Product Registration & Guarantee Coverage

Registering your SharkNinja product helps us provide faster support, easier access to your Guarantee information, and a more efficient claims process should you ever need assistance.

How to Register your Product

We’ve got you covered! If you purchased your SharkNinja product directly from our Website or through our Customer Service team, your product is automatically registered.

Bought from one of our authorized retail partners? No problem, registering your product is quick and easy.

Just head to the product registration page. It only takes a minute and helps to provide faster service whenever you need it. You can register your Guarantee online within 28 days of purchase to qualify for any applicable extended Guarantee coverage.

Please retain your proof of purchase, as it may be required to validate your Guarantee and process future claims.

What is covered Under Guarantee

Every eligible SharkNinja product purchased in the UAE (the “Territory”) directly from SharkNinja or an official authorized retailer is covered by a manufacturer's Guarantee, subject to the applicable Guarantee Terms and Conditions.

The Guarantee generally covers:

Manufacturing defects
Defects in materials and workmanship;
Normal household use in a non-commercial setting

The Guarantees does not cover:

Misuse, abuse, neglect, accidental damage, or unauthorized repairs or modifications;
Commercial, industrial, rental or non-household use
Normal wear and tear (e.g., filters, foam pads, blending vessels, lids);
Damage resulting from failure to follow operating instructions;
Damage caused by non-genuine parts or accessories; and
International models or products purchased outside the UAE or through unauthorized retailers or sellers.

Guarantee Duration

Certain products may be subject to separate product-specific Guarantee Terms and Conditions. Certain products may qualify for extended Guarantee coverage upon successful registration within twenty-eight (28) days of purchase.

Please refer to your product documentation, registration confirmation, or the applicable SharkNinja Guarantee Terms and Conditions for details regarding the specific Guarantee period applicable to your product.

How to Make a Guarantee Claim

If your product isn’t operating as expected during the applicable Guarantee period, please contact our Customer Service team for assistance.

To make a claim under the SharkNinja Guarantee, please follow the steps below:

Contact our Customer Service Helpline at 800-2272
For service hours, please visit the “Contact Us” section on our website.
Our representatives may guide you through troubleshooting steps to identify and, where possible, resolve the issue.
If the product is determined to be eligible for service under the Guarantee, you may be asked to return the item either:
• To the retail outlet from whom the product was purchased, or
• To an authorized SharkNinja service center at the address below:

SharkNinja Service Department
Al Khayyat Investment
DIP 1, Dubai
800 -2272
Open Monday to Saturday, 8:30 AM – 5:30 PM
https://maps.app.goo.gl/9G8xasx4DfWEfBWm6

SharkNinja Service Department
Alphamed’s ICAD
Al Mithya Street, Abu Dhabi Industrial City, Abu Dhabi
Contact Person: Leo
025651630 / 0564062383
Open Monday to Saturday, 8:30 AM – 5:30 PM
https://maps.app.goo.gl/4EkMNCUhNmUqEoSM6

Upon receipt of the product, our technical team may conduct an inspection and diagnostic assessment. If the issue is determined to be covered by the applicable Guarantee, SharkNinja may, at its discretion, repair the product, replace it with the same model, or replace it with a comparable model of equivalent or greater functionality where the original model is unavailable.

Please note that proof of purchase may be required to validate your Guarantee claim.

Important Notes

The manufacturer's Guarantee is separate from, and does not affect, any rights available to consumers under applicable consumer protection laws.
Guarantee coverage applies only to eligible products purchased through authorized sales channels and used within the applicable Territory. Products purchased outside the applicable Territory or through unauthorized retailers, resellers, or marketplace sellers may not be eligible for Guarantee coverage.
Proof of purchase may be required to validate and process any Guarantee claim.
Additional product-specific Guarantee Terms and Conditions may apply to certain products, including extended Guarantees, battery Guarantees and other promotional or product-specific Guarantee programs. Please refer to the applicable product documentation or Guarantee Terms and Conditions available here for details of the coverage, duration, eligibility requirements, and exclusions applicable to your product.