How to Start a Return

Returns are free. Purchases made directly through SharkNinja online can be returned within 14 days for a full refund of the purchase price.
We don’t offer product exchanges.
Returns are accepted within 14 days from the date the product is delivered to you. All returned items must be returned complete, with all accessories and components supplied with the product, and must not show signs of damage, misuse, abuse, alteration or excessive wear beyond what is reasonably necessary to inspect the product. Items that are damaged or show signs of improper use will not be eligible for a refund or exchange.
If you no longer want an order that has already shipped, please call our Customer Service team on 800 2272 so we can immediately alert our delivery partner.
If the order is delivered, you may submit a return request through the website by logging into your account. If the order was placed as a guest, please create an account using the same email address and contact number used when placing the order.
Returns may be refused where products show signs of misuse, abuse, accidental damage, unauthorized modification, or excessive wear, or where products are returned incomplete, including missing accessories, components or items originally supplied with the product. Where a purchase included a free gift, promotional item or bundled offer, such item may also be required to be returned in order to receive a full refund.

Kick Off Your Return in Just a Few Steps

If you purchased directly from SharkNinja, starting your return is simple:

Log in to your account, go to Orders & Returns under My Account, and initiate the return for the order you wish to return. If you placed the order as a guest, please create an account using the same email address and contact number used for the order, and your order details should appear automatically.
We will email you a prepaid shipping label and step-by-step instructions.
Send it back using its original packaging. Be sure to include everything that came in the original box. If your purchase was a bundle, all items in the bundle must be returned to receive your refund.
Once we receive your return, we will inspect it, and we will process your refund, typically between 2-5 business days.
Funds will appear in your account between 2-10 business days depending on your financial institution.

Prefer a little extra help? Our team’s here to help – Contact Us.

Did you purchase from one of our authorized retailers? Please return it directly to them, following their return policy.

FAQs

What is SharkNinja’s Return Policy?

You can return items purchased directly from us within 14 days for a full refund. Returns must be complete and must not show signs of misuse, abuse, alteration or excessive wear beyond what is reasonably necessary to inspect the product.

Who pays for return shipping?

We’ve got it covered! Your prepaid return label is included.

Can I exchange my product?

Not at this time. We currently don’t offer exchanges.

Can I return a gift?

You can return the item if you have the order number and the email used to purchase the item. However, the refund will be issued to the original payment method.

What if I lost the original packaging?

Products should, where reasonably possible, be returned in their original packaging together with all accessories and components supplied with the product.

Can I drop off my return at a SharkNinja office or warehouse?

We’re unable to accept in-person returns at our offices or warehouses. Please use the prepaid label follow the return process advised.

Can I use my own carrier to send the product back?

To ensure fast, trackable, and properly processed returns, please use the prepaid label follow the return process advised.

Can I refuse delivery if I no longer want my order?

Please inform our customer service hotline, prior to delivery, if you wish not to receive your order. We will inform the same with our delivery partner to hold the delivery and return it instead to our facility. Any refund will be processed once the product has been returned to and received at our facility.

Nothing in this Return Policy limits or excludes any rights that consumers may have under applicable consumer protection laws.