Extract, Hydrate & Depuff at home for instant glow

Frequently asked questions

Your most-asked questions about FacialPro Glow, answered.

• What is the difference between FacialPro Glow and Depuffi? How do they work?

  FacialPro Glow is a facial device, designed to help you achieve Spa level results in the comfort of your own home. Our skincare exfoliation and DePuffi technology has been developed as an all-in-one system to enhance your existing routine. Depuffi is an at-home InstaChill and InstaHeat device, designed to help soothe and prep skin for skincare. Use daily or as part of your FacialPro Glow routine for best results. Its GuaSha inspired form makes it easy to glide and soothe all areas of your face and neck.

• How do you charge it?

  You can charge the devise using a USB-C cable and 5V charging brick (not included)

• How long does it take to charge?

  4 hours

• How long does the battery last?

  1 week of use (1 x weekly Facial Glow Routine and 5 x daily depuffing routines)

• Can I use it on my body?

  We recommend using this product on your face and neck.

• How to assemble it?

  Exfoliation and DePuffi attachments push fit into the power hub. To remove, press the accessory release button on the back of the power hub. Tips and self-rinse cap will connect by push force to the extraction attachment. Grab the grip and pull to remove.

• What is included in the box?

  In the box you will find: Power hub, Exfoliation Attachment, Depuffi attachment, 4 x tips (2 x normal & 2 x gentle), Derm Detox, Hydro Infuse Hydrator, cleaning brush, USB-C cable and storage case. Instructions: Quick start guide & User manual

• How should I clean it?

  To clean the Exfoliation Attachment, run the self-rinse cycle first before scrubbing the tanks with the Cleaning Brush and water. Tips should be scrubbed with the Cleaning Brush and water. DePuffi should be wiped with a damp cloth. The outside of the Power Base should be wiped with a damp cloth. All components should be left to air-dry before storing.

• How should I store it?

  Store in the storage case provided. Ensure all component parts are completely dry before storing. Topicals will sit seperately.

• Is it waterproof?

  The Power Hub and Exfoliation Attachment are IPX5 rated.

• Are there any skincare products I should avoid when using my FacialPro Glow? For how long do I have to avoid those products?

  For your safety, please do not use FacialPro Glow if you have used any of the following products or routines: Used at home exfoliating products including any other products with AHAs or BHAs in the past 24 hours Received a professional facial with exfoliation in the past week Received a cosmetic treatment where the skin has not fully healed, including, microneedling, laser, or chemical peel If you’ve recently received cosmetic injectables like neurotoxins or dermal fillers, please consult your provider before use. If you are taking isotretinoin commonly known as “Accutane” If you’re currently irritated from any topical retinoid (e.g. tretinoin, adapalene), please refrain from using this device

• How often do I need to replace the tips?

  Check the tips after every use for signs of damage or degredation. If performance changes, replace the tips. Tips should last up to 9 months but we recommend replacing more frequently.

• Is it safe for all skin types and tones?

  Yes. Please check skincare warnings, contraindications and ingredients before use.

• Can I use it if I'm on holiday and I have been exposed to UV?

  Yes, you can use this device on holiday. This product contains an Alpha Hydroxy Acid (AHA) that may increase your skin’s sensitivity to the sun and particularly the possibility of sunburn. Use a sunscreen, wear protective clothing, and limit sun exposure while using this product and for a week afterwards. Do not use InstaHeat feature on DePuffi if you have a sunburn.

• Can it be shared with everyone in my family?

  No - we recommend using 1 device per person for cleanliness.

• The waste in my dirty tank seems less dirty with time. Why is this?

  Your skin’s oil production and congestion can vary by climate, season, and factors such as hormones or stress. With a consistent use of your FacialPro Glow, it is expected for your waste to become less dirty or dense.

• Why do you recommend using the Shark Beauty supplied skincare formulas?

  FacialPro Glow and skincare have been developed as a system to achieve the best on-skin results. Using other brand topicals means you will not achieve the results intended and may damage your unit.

• Is breaking out after the first use normal?

  The proof is in the purge. Purging shows that skin cells are being turned over and impurities are being lifted. New users who are not used to exfoliation or salicylic acid, should anticipate potential skin purging to occur 1-2 weeks after using the device. This is completely normal as the active ingredients in the skincare formulas are bringing impurities to the surface. This is a sign that the device and skincare formulas are working. Your skin state should return to good condition after a few weeks of using the device (depending on your skin type, tone, and sensitivity)

• What is the right amount of pressure to use?

  Apply good pressure to the skin when using the tip until a seal is created. For DePuffi, light pressure should be applied to the skin.

• When can I start to see results?

  After first use your skin will look decongested, smooth, hydrated and glowy. Your dirty tank should be full of impurities (depending on your starting condition).

• How should I incorporate it into my skincare routine?

  FacialPro Glow extraction has been designed to be used once weekly. The DePuffi attachment has been designed to be used daily. Unsure where to start? We recommend completing your weekly pro glow routine on your self care day. If using in the morning, remember to apply SPF after your routine! For DePuffi, why not use InstaChill in the morning to help refresh tired eyes and InstaHeat in the evening to help unwind?

• Can I use CryoGlow and FacialPro on the same day?

  You can. Please ensure you read the warnings and precautions associated with your CryoGlow mask before use. We recommend using CryoGlow before FacialPro for best results. Ensure your skin is not irritated before use.

• How do I replennish the Shark skincare?

  A formula replenishment kit can be purchased online here

• Is it safe to use for all ages?

  This deivce should be used by persons of 18 years +

• Can I use it if I'm pregnant?

  If you are pregnant, nursing, or may be pregnant (consult a medical professional prior to using)

• Is it safe to use on my beard?

  Yes, the unit is safe to use on your beard, however, we recommend using FacialPro Glow on clean, shaven skin for best results. Do not use this device on your skin immediately after shaving as this may lead to irritation.

• Are the formulas Vegan and cruelty free

  We do not use animal-derived ingredients in our formulas. The formulas are not cruelty-free certified, however they are made with cruelty-free ingredients.